Quick answers
Bouncy Castle and Inflatable Rental FAQs
Short answers to what people ask before they book: how to reserve a date, what delivery and setup include, how much space and power you need, and what happens if the weather or your plans change. Cannot find yours? Message us and we reply.
Est. 1999 · Operator on every booking · Delivery, setup and pickup in your quote · Calls answered 24/7
The short version
- Delivery, setup and pickup are in your quote
- An operator is on site for every booking
- Free reschedule if the weather stops the event
- Free cancellation up to 48 hours before
- No minimum order
Rental FAQs
Booking and payment
How to ask for a date, what a quote covers and how the deposit works.
How do I book an inflatable rental in Dubai?
Send us the date, venue, emirate, number of guests and ages by WhatsApp, phone or the booking form. We reply with options that fit and a quote. Once you confirm the quote, we reserve your date. Weekends and school holidays fill early, so ask as soon as you know the date.
How far ahead should I book?
Weekends, school holidays and winter dates fill up, so ask as early as you can. Same-day delivery is sometimes possible, subject to stock. Message us your date and venue and we will tell you what is free, even when the event is close.
Is there a minimum order?
No. You can book a single item or build a full party with several attractions, entertainers and fun food in one booking. Tell us the date, the venue and the ages of the children, and we suggest a combination that fits your space and your guest list.
Do I pay a deposit?
A refundable deposit applies to bookings. We confirm the deposit and payment details in your quote before you commit. If you cancel within the free cancellation window, the deposit is refunded to your original payment method within 3 to 5 business days.
How much does an inflatable rental cost?
The price depends on the size of the item, how long you need it, the event date, the emirate and how many attractions you book. Send the date, venue and guest count, and we quote everything as one booking with delivery, setup and pickup included.
Rental FAQs
Delivery, setup and pickup
What our team does before, during and after your event.
Are delivery, setup and pickup included?
Yes. Our team delivers the equipment to your venue, sets it up on site and collects it when the rental ends. You never return or ship anything. Delivery, setup and pickup are part of your quote, so there is no separate booking to make for them.
Which emirates do you deliver to?
We deliver across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Tell us the emirate and the exact venue when you ask for a quote, because the delivery location is one of the things that shapes the price.
How long does setup take?
Setup time depends on the item and on how easily our team can reach your space. We confirm timing when we confirm the booking, so the unit is ready before guests arrive. Tell us about stairs, lifts, narrow gates or parking limits when you ask for a quote.
Will someone from your team stay during the event?
Yes. An operator or attendant is on site for every booking, so the equipment is run properly and you are not left to manage it alone. Adults should still keep watching the children, and we explain how to use the equipment before the fun starts.
When do you collect the equipment?
Our team collects it from the venue when the booked time ends, so there is nothing to return. Late pickup access can be charged, so tell us if the building or venue limits when we can enter or leave, and we plan the timing with you.
Rental FAQs
Space, surface and power
Check your garden, hall or building area before you choose.
How much space do I need for a bouncy castle?
Measure the flat area and leave clear room around the unit for the blower and safe access. Sizes differ from one unit to another, so send us the measurements or a photo of the space and we confirm what fits before you book.
Can inflatables be used indoors?
Many can, in a hall, ballroom or other large indoor space, if the unit fits under the ceiling and our team can bring it through the doors. Tell us the room height and the width of the doors and lifts, and we confirm what works.
What surface can an inflatable go on?
It needs a flat, clear area. Tell us whether the space is grass, paving, tiles or an indoor floor, and we confirm the unit suits it. If the site turns out to be unsuitable or unsafe, we swap the item for a smaller one where available.
Do I need a power socket?
Yes. Inflatables use a blower that needs continuous power while the unit is in use. Tell us where the nearest socket is and how far the unit will sit from it, and we confirm what is needed before delivery, including whether an extension lead is required.
What does a water slide need?
A water slide needs a water supply close by and ground that can take the water. Tell us where the tap or hose point is and what the surface is, and we confirm the right unit and the setup before the booking is final.
Rental FAQs
Weather and cancellation
What happens if the weather, a date change or a cancellation gets in the way.
What happens if it rains or is too hot?
If rain, strong wind or extreme heat stops the event, we move your booking to a new date at no extra cost. Message us as soon as the weather looks doubtful and we agree the new date with you, based on what is available.
Can I cancel my booking?
Yes. Cancelling is free up to 48 hours before the event date, and the deposit is refundable. Cancellations inside 48 hours are reviewed case by case. Message or call +971 50 165 8883, or email info@bookabouncy.ae, with your name, event date, venue and booked items.
Can I change the date or the venue?
Yes, subject to availability. A fee may apply, and we confirm it with you when you make the request. Send the new date or venue as early as you can, because popular weekends and school holiday dates are the first to fill.
What if you cannot deliver?
If we cancel or cannot deliver, you choose between a full refund and a new date. Tell us which you prefer and we arrange it. You never have to accept a replacement date that does not work for your event.
How do refunds work?
Refunds go back to the original payment method within 3 to 5 business days. Nothing needs to be shipped back, because our team collects the equipment from the venue. Charges can apply for damage to equipment, time beyond the booked hours and late pickup access.
Rental FAQs
Safety and cleaning
How the equipment is run, cleaned and matched to your children.
Is the equipment cleaned between bookings?
Yes. Every item is cleaned and sanitised for every booking, so it arrives ready for children to use. If you notice anything you are not happy with when it arrives, tell the operator on site straight away and they will deal with it.
Is it safe for young children?
An operator or attendant is on site for every booking, and we check your space with you before delivery. Keep an adult nearby, take turns by age and size, and keep toddlers apart from older children. Ask us which unit suits the youngest guests.
Which ages is each inflatable for?
It depends on the unit and the mix of children. Tell us the ages and how many guests are coming, and we confirm what suits before you book. Mixed age parties usually work best with a main unit for the group and a separate area for toddlers.
What if the site is not suitable on the day?
Tell the operator when they arrive and they check the space. If the site is unsuitable or unsafe, we swap the item for a smaller one where available. If no smaller item is available, we agree a partial refund with you.
Calls answered 24/7
Still have a question?
Send the date, the venue and what you want to rent. We reply with what fits your space and a quote that includes delivery, setup and pickup.
Est. 1999500+ events a yearAll 7 emirates
Get your quote
Tell us the date, emirate and what you want to book.