Book A Bouncy, operated by Tip Top Entertainment Services LLC, rents inflatables, games and party equipment in Dubai and across the UAE. Every booking is a rental, so this policy covers cancellations, date changes, weather and refunds rather than product returns.
Policy summary
- Cancel or change a booking by WhatsApp, phone or email.
- Cancel at least 48 hours before your event date and your deposit is refundable.
- Bad weather: we move your booking to a new date at no extra cost.
- Approved refunds go back to your original payment method within 3 to 5 business days.
How to cancel or change a booking
Message us on WhatsApp at +971 50 165 8883, call the same number, or email info@bookabouncy.ae. Include your name, event date, venue and the items you booked so we can find your booking quickly.
Cancellations by you
You can cancel free of charge up to 48 hours before your event date, and your deposit is refundable. Cancellations made inside 48 hours are reviewed case by case.
Date and venue changes
A fee may apply when you change your event date or venue. We confirm the fee with you when you make the request.
Weather and outdoor events
If rain, strong wind or extreme heat stops your event, we will move your booking to a new date at no extra cost.
If we cancel or cannot deliver
If we cancel your booking or cannot deliver, you can choose a full refund or a new date.
Unsuitable site or safety concerns
If the venue is too small or unsafe for the item you booked, our team will swap it for a smaller item where one is available. If no suitable item is available, we will agree a partial refund with you.
Damage and extra charges
- Damage to equipment during the rental may be charged.
- Time beyond your booked rental hours may be charged.
- A fee may apply if our team cannot access the venue to collect the equipment on time.
Refund method and timing
Approved refunds are returned to your original payment method within 3 to 5 business days. If your refund has not arrived after that, contact us at info@bookabouncy.ae or on +971 50 165 8883.
Returns
There is nothing for you to return or ship back. Delivery, setup and pickup are included in every booking, and our team collects the equipment from your venue at the end of the rental.
Contact us
Tip Top Entertainment Services LLC (Book A Bouncy)
City Avenue Building, Office 404, Port Saeed, Deira, Dubai
Phone and WhatsApp: +971 50 165 8883
Email: info@bookabouncy.ae